FAQ

FREQUENTLY ASKED QUESTIONS

If you can’t find the answer to your question in the FAQ, please get in touch with us here.

ORDER
Are we able to make our own designs produced?

Of course, this is our main business. You provide us the designs and we produce them for you in demanded sizes, colors and quality.

What is the minimum order quantity?

Our minimum order quantity is changing up to products which you inquired.The minimum order quantity is usually 300m or 500m. Some products are in stock without the minimum order quantity.You can consult by email or online before placing an order.

Can we do our own label/packaging?

Yes, you can. You provide your artwork of the label, and we print it in demanded carton quality.

We are also able to put the products to polybags, carton boxes in demanded quantities with stickers/barcodes, etc. on it.

PRICES
How much do the custom products cost?

Our prices always depend on the total quantity of your order. More simply, the price will decrease when the order quantity increases.

If you would like to get exact pricing, we need quantity, quality, and packaging information of the required products.

SAMPLING
Is it possible to receive samples?

Of course. We are able to send you samples randomly from our existing qualities or produce your own designs as counter sample or quality swatches. Please ask for the sampling fees.

Sampling time is 2 weeks for custom design samples.

DESIGNS
How should we provide our designs to you?

It is great if the format of the file is “.tif” or “.pdf”.

However, if you are not able to create your own design, you might try to provide the designs in other formats, then it would be okay too.

LEAD TIME & SHIPPING
How long does the production take?

We do our best to ensure that you receive your order as fast as possible. After confirmation of your order, the goods are usually ready to shipment between 2-7 weeks.

Please note that during the holiday season (July/August), delivery times can be longer than usual.

About Transportation：
1.DHL: It will only take 3-5 days to North America, Asia, Europe and Australia. But to other countries, it will takes 5-7 days.
2. Federal IP: It only takes 1-2 days to the United States, Canada, and Mexico. Travelling to Europe, Africa, Australia, and New Zealand takes 3-4 days.
3.UPS: It will only take 5-7 days to North America, Asia, Europe and Australia. But to other countries, it will takes 7-10 days.
4.EMS: It will take 7-10 days to North America, Asia, Europe and Australia. But to other countries, it will takes more than 10 days.
5.Ocean Shipping: It will take 25-30 days to North America, Asia, Europe and Australia. But to other countries, it will takes more than 30-40 days.